Automotive Service Advisor - South Austin
On-siteAustin, Texas, United States
Job Summary
Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish. Listen to customer concerns and accurately document vehicle service needs, then recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections. Communicate repair recommendations, costs, and timelines clearly and effectively, coordinating with technicians to ensure efficient workflow and timely vehicle delivery. Keep customers informed throughout the repair process, review completed work, and explain services performed while maintaining strong relationships to encourage repeat and referral business. Consistently meet or exceed customer satisfaction and sales performance goals.
Required Qualifications
- Previous Automotive Service Advisor experience
- High School Diploma or equivalent
- Valid driver's license
- Acceptable driving record
- Employment contingent upon successful completion of a background check
- Employment contingent upon successful completion of a drug screening
Desired Qualifications
- Previous dealership experience
- Excellent customer service skills
- Excellent communication skills
- Relationship-building skills
- Strong sales aptitude
- Ability to recommend maintenance and repairs needed
- Positive attitude
- Professional appearance
- Strong work ethic
- Ability to multitask
- Performance in a fast-paced environment
- Basic computer skills
- Basic technology skills
- Goal-oriented mindset
- Desire to achieve performance objectives
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