Automotive Service Advisor
$50,000–$50,000 year
On-siteChantilly, Virginia, United States
Job Summary
Greet service department customers promptly and courteously, then listen to each customer to articulate repair needs to techs. Present recommended and additional services using low-pressure, high-integrity methods while providing accurate estimates of repair and maintenance costs. Follow up on each repair to keep customers informed of progress, notify them when vehicles are ready for pickup, and review and explain repairs and associated costs. Handle minor customer concerns and complaints, inspect repair quality to ensure all work is complete, and maintain Customer Satisfaction Index scores by dealership standards. Keep the Service Manager informed of all problems and potential issues.
Required Qualifications
- Must have strong customer communication skills both in-person and on the phone
- Strong organizational skills
- Must be able to manage in a fast-paced work environment with limited supervision
- Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
- Authorized to work in the USA
- Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
- Must have a valid driver's license
Desired Qualifications
- Previous experience as a Service Advisor is preferred
- Reynolds & Reynolds or similar DMS proficiency preferred
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