Automotive Service Advisor/Service Writer

Greet customers, assess automotive concerns, and provide accurate solutions while managing front office flow and coordinating repair order dispatch. Answer phone calls, schedule appointments, and maintain professional phone etiquette. Write repair orders, prepare estimates, and apply sales techniques. Keep clients informed throughout the repair process and assist with daily operations, including billing, accounts receivable, and accounts payable. Utilize email, point-of-sale systems, and customer relationship management software effectively. Minimum 3 years' experience as a Service Advisor or Service Writer required, with strong skills in customer service, repair estimating, parts procurement, and dispatching.