Automotive Service Advisor

Automotive Service Advisor at Mike Rezi Nissan in Atlanta, GA. Responsibilities include greeting customers and creating an exceptional service experience, writing accurate repair orders, documenting customer concerns, recommending maintenance and repair services based on manufacturer recommendations, maintaining proactive communication on repair progress, coordinating workflow between technicians, parts, and management, answering questions on maintenance, repairs, warranties, recalls, and service recommendations, monitoring progress to ensure timely completion and customer satisfaction, maintaining CSI scores, and building long-term customer relationships while following dealership policies and applicable regulations. Requires strong communication, organizational, and time-management skills, ability to prioritize multiple repair orders in a fast-paced environment, detail-oriented, and the ability to work independently and within a team. Experience with relevant automotive software/tools is preferred.