Automotive Service Advisor
$32,000–$100,000 year
On-site · Oxnard, California, United States
Job Summary
Service-focused Automotive Service Advisor at Lexus of Oxnard (Ken Garff Automotive Group) who greets customers, identifies service needs, and communicates clearly throughout the repair process. Responsibilities include delivering excellent customer service, providing timely updates and estimates, reviewing work and recommendations, handling payments, and leveraging DMS to manage service history and appointments. The role emphasizes building trust, selling appropriate additional services when suitable, and contributing to a collaborative, growth-oriented team culture. Requires at least 1 year of experience as a Service Advisor in a new-car dealership, strong interpersonal skills, and the ability to operate in a fast-paced environment. The position offers paid training, competitive compensation with commissions/bonuses, plus benefits and career growth opportunities.
Required Qualifications
- Minimum 1 year of experience as a Service Advisor at a new car dealership
- Friendly and cooperative demeanor; strong communication and relationship-building skills
- Ability to listen to customer inquiries, identify service needs, and resolve concerns
- Provide updates, estimates, and inspection results in a timely manner
- Proficient knowledge of Dealer Management System (DMS) and related software
- Ability to review completed work and communicate recommendations to customers and colleagues
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