Automotive Service Advisor - JLR Boston
$80,000–$110,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Greet customers in a timely, friendly manner and obtain pertinent vehicle information. Actively promote and build rapport with the customer while advising on vehicle care and maintenance. Generate and provide a complete, accurate estimate of repair and establish completion times with the technician. Answer incoming service calls and maintain scheduled service appointments. Follow prescribed procedures for customer post-follow-up to drive return visits and adhere to manufacturer warranty guidelines. Comply with all federal, state, and local laws regarding the safeguarding of customer and company information. Manage this fast-paced work environment with limited supervision while maintaining a Customer Satisfaction Index at or above specified goals.
Required Qualifications
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Desired Qualifications
- Previous automotive Service Advisor experience heavily preferred
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