Automotive Service Advisor - Honda Burlington

Greet customers in a timely, friendly manner and obtain pertinent vehicle information. Actively promote and build rapport with the customer to promote satisfaction and retention. Advise customers on vehicle care and value in accordance with manufacturer specifications. Generate and provide a complete, accurate estimate of repair. Establish and communicate completion time with the customer and technician. Answer incoming service calls and maintain and schedule service appointments. Follow prescribed procedures for customer post follow-up to result in return visits and increased sales. Strictly follow manufacturer warranty guidelines and procedures. Conduct business honestly to maintain Customer Satisfaction Index goals. Comply with all federal, state, and local laws regarding safeguarding information and property. Manage in a fast-paced environment with limited supervision. Must have great customer service, phone, and computer skills. Previous automotive Service Advisor experience heavily preferred. Must be at least eighteen years of age with a valid driver's license and pass pre-employment screening.