Automotive Service Advisor | Heritage Toyota Catonsville
$31,200–$120,000 year
On-site · Catonsville, Maryland, United States
Job Summary
Automotive Service Advisor/Service Writer role in Heritage Toyota Catonsville's Service Department. Responsibilities include providing customer service for vehicle service care and manufacturer’s warranty specifications, scheduling and managing service appointments and estimates, and addressing and resolving customer complaints. Required qualifications include 2+ years’ dealership experience in automotive service writing; Reynolds Ignite experience preferred; ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals; basic MS Office knowledge and general computer/software/internet proficiency; mathematical skills; working knowledge of basic car functions, characteristics, and operations. Salary range is $31,200.00 - $120,000.00. Heritage MileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment.
Required Qualifications
- 2+ years’ dealership experience in automotive service writing
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
- Working knowledge of basic car functions, characteristics, and operations
Desired Qualifications
- 2+ years’ dealership experience in automotive service writing
- Reynolds Ignite experience, preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
- Working knowledge of basic car functions, characteristics, and operations
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