Automotive Service Advisor

Greet customers, listen to their concerns, and build a strong, trusting relationship by explaining repair and maintenance options. Translate customer problems into clear instructions for technicians while managing service appointments and coordinating with staff to ensure efficient workflow. Provide written cost estimates, obtain customer approval for repairs, and process accurate repair orders and invoices. Communicate repair progress and timelines, administer warranty repairs, and follow up to ensure satisfaction. Serve as the central point of contact between customers, service managers, technicians, and the parts department. Identify repeat repairs and work with technicians to find cost-effective solutions. Requires ASE certifications, manufacturer training, and a valid driver's license. Haley Ford seeks a candidate with strong technical knowledge and organizational skills to handle customer stress and maintain long-term loyalty.