Automotive Service Advisor - Group 1 Chevrolet Spring

Schedule, confirm, and manage service appointments to ensure an efficient customer experience. Greet customers, perform vehicle walkarounds, and accurately document concerns while creating detailed repair orders with transparent cost and time estimates. Recommend maintenance and additional services based on vehicle condition and manufacturer guidelines, then communicate effectively with technicians and parts departments to prioritize work. Provide consistent updates on repair status and deliver vehicles upon completion, reviewing work performed to ensure satisfaction. Maintain strong product and warranty knowledge to guide customers through service recommendations and build long-term relationships to drive retention.