Automotive Service Advisor
On-siteLebanon, Oregon, United States
Job Summary
Greet customers professionally, perform vehicle walk-arounds to identify maintenance needs, and provide honest recommendations prioritizing safety and reliability. Prepare accurate estimates, explain tire and repair services, and confidently recommend additional value-driven options. Coordinate service appointments, create detailed repair orders, and communicate concerns to technicians while managing shop workflow. Order tires, maintain inventory awareness, process invoices, and follow up throughout the repair process to ensure satisfaction. Resolve concerns professionally and educate clients on preventative maintenance. Requires high school diploma, automotive knowledge, and valid driver's license. Competitive pay, full-time hours, and benefits available.
Required Qualifications
- High School Diploma or GED
- Valid driver's license with an acceptable driving record
Desired Qualifications
- Previous customer service experience in an automotive, tire, or related service environment
- Technical or vocational automotive training
- Experience using POS and shop management software
- Willingness to pursue TIA Certification with company support
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