Automotive Service Advisor
On-site · Ann Arbor, Michigan, United States
Job Summary
Automotive Service Advisor responsible for owning the customer experience in the service lane, acting as the first point of contact for vehicle status, repairs and diagnostics. Write repair orders, liaison between technician and customer, guide clients through the service process, and collaborate with team members for loaner availability and warranty processing. Strong emphasis on customer service, communication, organization, and teamwork. 2+ years of experience and a clean driving record required.
Required Qualifications
- At least 2 years of experience
- Strong record of positive customer satisfaction results
- Organized and friendly personality
- Fantastic communication skills with your customers
- Professional personal appearance
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record
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