Automotive Service Advisor - Flow Porsche Audi of Charlottesville
On-siteCharlottesville, Virginia, United States
Charlottesville, Virginia, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Manage customer service and sales interactions, utilizing empathy, patience, and conflict resolution skills to overcome objections while prioritizing needs. Multitask and communicate effectively with customers, management, and employees within a fast-paced environment. Maintain professional appearance and demeanor, demonstrating resilience and the ability to succeed by actively listening. Work averages 45+ hours per week with Sundays closed; reliable transportation is required. Join a team of over 2,200 employees across 54 franchises committed to operational excellence and extraordinary personal service.
Required Qualifications
- Recent automotive Service Advisor experience
- Customer service and sales skills (empathy, patience, listening, conflict resolution, etc)
- Resilience, the ability to overcome objections
- The ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment
- Desire to succeed by listening to the needs of the customer
- Professional, in appearance and demeanor
- Reliable transportation
- Work schedule averages 45 +hours per week - closed on Sundays
- Applicants must pass a pre-employment drug screening
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