Automotive Service Advisor

Greet service department customers promptly and courteously, then listen to each customer to clearly articulate repair needs to techs. Provide accurate estimates of repair and maintenance costs, while upselling recommended or additional services using low-pressure, high-integrity methods. Follow up on every repair to keep customers informed of progress and notify them when vehicles are ready for pickup. Inspect repair quality to ensure all work is complete, review and explain repairs with customers, and handle minor concerns or complaints. Maintain Customer Satisfaction Index scores in accordance with dealership standards and keep the Service Manager informed of all problems.