Automotive Service Advisor

Greet service department customers promptly and courteously, then listen to each customer and clearly articulate repair needs to techs. Upsell recommended or additional services using low-pressure, high-integrity methods while providing accurate estimates of repair and maintenance costs. Follow up on every repair to keep customers informed of progress, notify them when vehicles are ready for pick-up, and review and explain repairs and associated costs. Handle minor customer concerns and complaints, maintain Customer Satisfaction Index scores, and ensure adherence to dealership policy on customer vehicle care and operation.