Automotive Service Advisor
$31,200–$41,600 year
On-siteJohn Day, Oregon, United States
Job Summary
Conduct in-depth conversations with customers to identify tire and mechanical needs, then document concerns and provide clear explanations of recommended services, costs, and timeframes. Recommend tires, oil changes, and preventive maintenance based on vehicle condition while educating customers on best practices and routine maintenance importance. Coordinate service schedules with technicians, manage service appointments, and order necessary tires and parts, ensuring accurate inventory availability. Maintain accurate records and schedules while facilitating smooth communication between customers and service technicians.
Required Qualifications
- High School Diploma or Equivalent
- Valid driver's license and acceptable driving record
- Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
- Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
- Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
- Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
- Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
- Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
- The ability to upsell services and products based on vehicle condition and customer needs
Desired Qualifications
- Technical or vocational training courses in automotive repair, tire technology, or a related field are a plus
- Willingness to pursue continued training as it pertains to the job description and duties
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