Automotive Service Advisor - BMW
On-site · Barrington, Illinois, United States
Job Summary
Automotive Service Advisor engaging customers, assessing vehicle service needs, and providing professional, courteous recommendations. Responsibilities include managing service schedules, documenting service orders and customer concerns, updating customers throughout the service process, following BMW specifications, and ensuring high-quality service and issue resolution. Requires strong communication, organizational, and problem-solving skills, plus familiarity with dealership software and basic automotive knowledge.
Required Qualifications
- Experience: Previous experience as an Automotive Service Advisor or similar role in the automotive industry.
- Customer Service Skills: Strong interpersonal and communication skills with a customer-first attitude.
- Technical Knowledge: Basic understanding of automotive maintenance and repair processes.
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