Automotive Service Advisor - Audi Burlington
$60,000–$100,000 year
On-siteBurlington, Massachusetts, United States
Job Summary
Greet customers in a timely, friendly manner, obtain pertinent vehicle information, and actively build rapport to promote satisfaction and retention. Advise customers on vehicle maintenance per manufacturer specifications, generate accurate repair estimates, and establish communication regarding completion times with technicians. Answer incoming service calls, maintain and schedule appointments, and follow prescribed procedures for post-service follow-up to drive return visits and sales. Strictly adhere to manufacturer warranty guidelines, safeguard all customer and company information, and conduct business honestly to maintain CSI goals. Manage a fast-paced environment with limited supervision while ensuring compliance with federal, state, and local laws.
Required Qualifications
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Desired Qualifications
- Previous automotive Service Advisor experience heavily preferred
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