Automotive Service Advisor - Audi Brookline
$85,000–$150,000 year
On-siteBrookline, Massachusetts, United States
Job Summary
Greet customers in a timely, friendly manner and obtain pertinent vehicle information. Actively promote and build rapport with the customer while advising them on vehicle care and value. Generate and provide customers with complete and accurate repair estimates, then establish and communicate completion times with technicians. Answer incoming service calls and maintain scheduled appointments. Follow prescribed procedures for post-follow-up to drive return visits and increased sales, strictly adhering to manufacturer warranty guidelines and CSI goals. Manage the fast-paced environment with limited supervision while complying with all federal, state, and local laws regarding data and property safeguarding. Maintain a valid driver's license and pass pre-employment screening.
Required Qualifications
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Desired Qualifications
- Previous automotive Service Advisor experience heavily preferred
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