Automotive Service Advisor

Greet customers, coordinate repairs between customers and technicians, review repairs and services to ensure complete understanding, obtain approvals for deviations from estimates, document approvals and costs, assign work to shop technicians, provide information to technicians and customers, arrange for repairs and payment under warranty programs, coordinate towing or alternate transportation when needed, monitor vehicle inspection dates, and communicate maintenance needs per manufacturer intervals. Strong automotive knowledge and communication skills are needed to guide customers through the repair process and ensure satisfaction in a fast-paced environment; the role emphasizes customer service, coordinating shop workflow, and adherence to TRC standards.