Automotive Service Advisor

Greet customers, answer calls, and schedule appointments; review repairs with customers to ensure understanding of services; communicate deviations from estimates to customers; coordinate the distribution of work to shop technicians and monitor progress; provide requested information to technicians and customers; arrange for repairs/payments under extended warranty programs; coordinate towing or alternate transportation as needed; monitor vehicle inspection dates and remind customers about manufacturer-recommended service intervals; clearly explain service needs and timelines to customers, ensuring a positive service experience; benefits include health coverage, paid time off, retirement plan, and ongoing learning opportunities.