Automotive Sales Associates- Ferman Chevrolet North Dale Mabry
$37,440–$37,440 year
On-siteTampa, Florida, United States
Job Summary
Review online vehicle inventory daily to ensure accuracy and troubleshoot discrepancies. Respond to in-store and online sales inquiries via CRM, chat, email, text, and social media to match guests with corresponding vehicles. Film brief vehicle overviews and schedule test drives, preparing vehicles and accompanying guests to demonstrate features and technology. Overcome objections, coordinate the entire transaction from presentation to pre-finance paperwork, and deliver sold vehicles while introducing guests to the Service Department. Prospect for new business using the dealership database and networking to develop a personal book of repeat customers. Update guest profiles in the dealership database and maintain CSI scores equal to or above manufacturer requirements.
Required Qualifications
- Prior automotive or retail sales experience
- Exceptional Guest service skills
- Excellent verbal & non-verbal skills, listening and problem-solving skills
- Knowledge of Microsoft Office suite
- High school diploma or GED equivalent
- Valid US government issued Driver's License
- Safe driving record
- Eligible to work in the United States
- Must be able to pass a pre-employment background screening and drug test
Desired Qualifications
- Experienced at using CRM software
- Bi-lingual with proficiency in both English and Spanish
- Some college
- Desire to achieve exceptional Guest Satisfaction scores
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