Automotive Retail Parts Counter Associate
On-siteWake Forest, North Carolina, United States
Job Summary
Assist retail customers at the Parts Counter by identifying and selling the correct automotive parts and accessories. Answer incoming phone calls to assist with parts questions, pricing, availability, and orders, while helping customers place and manage online parts orders. Look up parts using vehicle information and process retail sales to ensure accurate information is provided. Communicate with customers and team members to keep orders moving smoothly, and assist with organizing inventory, receiving, and putting away incoming parts. Provide friendly, professional customer service in person, over the phone, and online to support the department's efficient operation.
Required Qualifications
- Previous automotive parts experience preferred
- Retail, customer service, or automotive dealership experience
- Knowledge of automotive parts and accessories
- Strong communication and customer service skills
- Comfortable assisting customers in person, over the phone, and online
- Basic computer skills and the ability to learn and navigate parts and dealership systems
- Strong attention to detail and accuracy when handling parts and orders
- Organized, dependable, and able to multitask in a fast-paced environment
- A positive attitude and willingness to be a team player
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