Automotive Operations Manager, Keys
$85,860–$95,000 year
RemoteUnited States
Job Summary
Drive a culture of excellence in service delivery by addressing customer concerns, implementing corrective actions, and identifying value-added solutions. Optimize service processes and workflows to enhance efficiency while managing resources, personnel, and equipment to achieve optimal service delivery and budget adherence. Lead and inspire a team of key service technicians and supervisors, executing training programs, interviewing for new hires, and ensuring adherence to industry regulatory compliance. Partner with Sales to capitalize on large-scale opportunities, build relationships with key customers, and drive results through negotiation. Maintain open communication channels, enforce quality standards, and stay informed about industry trends to support strategic planning.
Required Qualifications
- 5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically
- Ability to manage, forecast and coordinate key tech resources to maintain key production
- Proficient in key duplication/key cloning process and programming
- Full knowledge of key types and key parts
- Ability to manage through conflict resolution with customer operations manager
- Demonstrated organizational skills with the ability to manage multiple projects simultaneously
- Up to 70% travel throughout assigned Division may be required
- Ability to lift up to 40 lbs. occasionally
- Continuous viewing and data input into a computer
- Ability to pass a pre-employment drug screening and background check
Desired Qualifications
- Coach and Influencing
- Results Oriented
- Creativity
- Initiative
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