Automotive Estimator
$50,000–$63,000 year
On-siteKelowna, British Columbia, Canada
Job Summary
Conduct customer service and sales by educating clients on claims processes, resolving concerns, and booking estimate appointments. Inspect vehicles for damage to prepare estimates using Mitchell, Audatex, and ALLDATA software, while determining repair bookings and transportation needs. Ensure vehicle pre-wash and mapping are complete, prepare final bills prior to pick-up, and identify sales opportunities. Collaborate with the Shop Manager to maintain compliance with health, safety, and regulatory standards, aiming to close all files within 24 hours of delivery. Requires a valid Class 5 license, knowledge of insurance procedures, and proficiency in estimating tools.
Required Qualifications
- Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment
- Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years
- Must be legally entitled to work in Canada with no restrictions
Desired Qualifications
- Post-secondary degree or diploma in a related field preferred
- Experience in Mitchell Estimating, Audatex, ALLDATA an asset
- Understanding of insurance policy and procedure
- Basic knowledge of The Craftsman Way or lean management processes an asset
- Strong verbal, written and listening skills
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills
- Demonstrated time management, problem solving, critical thinking and sound judgement skills
- Strong interpersonal skills with customer service-oriented attitude
- Proactive, detailed and organized
- Proficient in Outlook with the ability and willingness to learn new applications
- Demonstrated desire and aptitude for learning and development
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