Automotive Digital Retail Implementation Manager
$80,000–$90,000 year
On-siteWashington, District of Columbia, United States or Baltimore, Maryland, United States
Job Summary
Serve as the primary point of contact for dealerships regarding an OEM Digital Retailing system, acting as a Subject Matter Expert on the program, dealership operations, and automotive retail best practices. Lead and facilitate user training and ongoing support throughout the implementation lifecycle, ensuring key personnel meet required turnaround times for critical milestones. Proactively identify implementation risks, mitigate effectively, and build partnerships through in-person and virtual consultations, coaching, and training sessions. Deliver presentations and product demonstrations, consult on actionable plans aligned with dealership processes, and manage relationships with integrated vendor partners. Document, communicate, and escalate issues as necessary while monitoring performance metrics to assess progress and identify opportunities. Participate in scheduled performance reviews and strategic planning sessions, prioritize high-impact activities, and manage travel and program-related expenses. This remote role requires up to 70% travel and must be based in the Washington, D.C. / Baltimore, MD area.
Required Qualifications
- Background in dealership consulting or automotive retail operations
- Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes
- Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions
- Knowledge of dealership desking or F&I processes
- Must be located in the Washington, D.C. / Baltimore, MD area
- Must be able to travel up to 70%
- Must have authorization to work permanently in the U.S.
Desired Qualifications
- Quick learner with the ability to stay current on rapidly evolving digital solutions
- Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments
- Exceptional verbal and written communication abilities
- Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience
- Proficient in Microsoft Office applications
- Strong analytical, problem-solving, and decision-making capabilities
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