Automotive Dealership Service Director
$150,000–$300,000 year
On-siteEl Cajon, California, United States
Job Summary
Oversee daily service department operations, including advertising, marketing, scheduling, and workflow management. Supervise and train service staff to ensure high-quality customer service while developing effective service writing practices. Monitor repair orders for accuracy, handle customer inquiries, and resolve service-related issues. Analyze departmental performance metrics to identify improvement areas and ensure compliance with safety regulations and company policies. Requires 6+ years of experience in new vehicle franchise automotive service, luxury dealership background, and CDK software proficiency.
Required Qualifications
- Proven experience as an Automotive Service Director/Manager or similar role in the new vehicle franchise automotive industry for a minimum of 6 years
- Strong leadership skills and professionalism
- General mechanical knowledge and understanding of automotive repair processes
- Excellent communication skills
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Experience working for luxury dealerships
- Experience with CDK software
- Proficiency in Microsoft Office products including Outlook, Excel, Word, and Teams
Desired Qualifications
- Toyota/Lexus experience
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