Automotive Customer Experience Greeter
On-siteCarson City, Nevada, United States
Job Summary
Welcome every customer to the service drive with a prompt, friendly greeting and direct them to the appropriate service advisor for efficient check-in. Proactively communicate wait times and vehicle status updates while keeping the reception area, lounge, and drive lane clean and organized. Assist service advisors with administrative support including appointment check-ins, outbound reminder calls, and light scheduling tasks. Anticipate customer needs by offering refreshments and answering general questions to create a comfortable waiting experience. Serve as a calm, positive presence when customers are stressed or frustrated, escalating to management when appropriate.
Required Qualifications
- Prior experience in a customer-facing role — hospitality, retail, reception, or similar environment
- Naturally warm and professional communication style, both in person and over the phone
- Ability to stay organized and composed in a high-traffic, fast-paced environment
- Comfortable using scheduling software, CRM tools, or multi-line phone systems — or quick to learn new technology
Desired Qualifications
- Valid driver's license preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.