Automotive Business Development Representative
On-siteClanton, Alabama, United States
Job Summary
Interact with customers via phone, email, and online chat to answer questions, provide real solutions, and schedule dealership visits. Log all customer comments, contact them using scripts to schedule appointments, and confirm scheduled times. Post appointments on the BDC board, reschedule no-shows, and follow up with the department to determine appointment outcomes. Update customer changes in the database and schedule future contact as needed. Maintain a professional appearance and work ethic while meeting monthly goals. Requires a valid driver's license with a clean record, strong communication skills, and experience in a BDC environment.
Required Qualifications
- Must have previous role in BDC based on strong customer or retail customer service experience at a call center
- Strong communication skills (both verbal and written)
- Active interest in working in a fun, competitive environment based on teamwork and camaraderie
- Experience and comfortable working with technology (computers, mobile phones, video)
- Valid driver's license required as well as clean driving record
- Professional appearance and work ethic
- Outstanding organizational and multi-tasking skills
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