Automotive Business Development Representative

Answer inbound customer calls, internet inquiries, and live chat requests while scheduling and confirming sales appointments for the dealership team. Respond quickly using phone, email, text, and CRM tools to provide initial vehicle information and assist with basic financing next steps. Follow up consistently with leads not yet ready to purchase or missed appointments, maintaining accurate records and daily activity within the CRM system. Work closely with sales teams and leadership to improve customer experience and appointment success, while participating in team meetings, training, and process improvement sessions.