Automotive BDC Receptionist
$35,360–$37,440 year
On-siteAlbany, New York, United States
Job Summary
Answer and direct incoming telephone calls to appropriate departments, schedule and confirm sales and service appointments, and make outbound calls for reminders, retention campaigns, and follow-ups. Take accurate messages, maintain customer information and appointment records in the dealership management system, and provide basic information regarding products, services, and hours of operation. Assist with administrative tasks and other duties assigned in a fast-paced environment. This entry-level position offers advancement opportunities within the automotive industry at DePaula Chevrolet in Albany, NY.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional phone etiquette and customer service skills
- Strong organizational and multitasking abilities
- Basic computer knowledge
- Ability to work in fast-paced environment
- Positive attitude
- Dependable
- Team-oriented
Desired Qualifications
- Previous customer service or receptionist experience
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