Automotive BDC Manager
On-site · Chantilly, Virginia, United States
Job Summary
Automotive BDC Manager needed at Sheehy Auto Stores in Chantilly, VA to lead a team of BDC associates handling incoming phone calls and internet leads, setting appointments, and driving customer sales opportunities. The role requires overseeing hiring, training, coaching, and monitoring performance of the BDC department, assisting BDC staff in setting monthly sales goals, tracking customer interactions and follow-up in the CRM, ensuring activity standards for calls and appointments, participating in process development, staying current with manufacturer training, and providing monthly performance reporting. Key skills include leadership, CRM/eLeads proficiency, appointment setting, objection handling, closing, and the ability to work a flexible schedule including Saturdays and evenings.
Required Qualifications
- 2+ years of Automotive BDC Management experience
- Ability to work a flexible schedule, including Saturdays, Holidays, and evenings
- Strong appointment setting, objection handling skills, and closing skills
- Proven leadership and the ability to develop and motivate a team
- CRM experience, eLeads experience a plus
- Ability to pass a pre-employment background screening, drug test, and Motor Vehicle Record check
- Must have a valid driver’s license
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