Automotive Assistant Manager - Midas

Job Summary

Required Qualifications

• •Minimum age requirement of eighteen years
• •An active and unrestricted driver's license
• •A high school diploma or equivalent
• •A minimum of three years of related experience
• •A minimum of three years of managerial experience
• •Must be legally authorized to work within the United States while employed by Leeds West Groups
• •Successful completion of background check
• •Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record
• •Strong sense of integrity
• •Excellent people management skills
• •Excellent analytical, decision-making, and problem-solving skills
• •Excellent active listening skills
• •Excellent verbal and written communication skills
• •Excellent interpersonal, supervisory, diplomacy, and leadership skills
• •Excellent sales and customer service skills
• •Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices
• •Strong technical knowledge of automotive systems, diagnostics, and repair procedures
• •Excellent organizational skills and attention to detail
• •Excellent time management skills
• •Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI)
• •Proficient in inventory and expense management
• •Ability to thrive in a high-paced sales environment
• •Ability to provide and receive constructive feedback
• •Ability to manage priorities, multitask, and complete objectives with minimal supervision
• •Ability to meet consistent attendance expectations
• •Physical strength, agility, dexterity, and endurance
• •Physical endurance to work long hours in a fast-paced environment, often under tight deadlines
• •Precise hand-eye coordination and manual dexterity
• •Adequate vision, hearing and speaking abilities
• •Physical ability to lift and carry heavy parts and equipment weighing up to 50 pounds or more
• •Ability to stand, walk, bend, kneel, stoop, crouch, crawl, reach, drive, climb, and perform repetitive motions
• •Ability to work in indoor and outdoor climates and changing temperatures
• •Ability to comply with OSHA safe workplace standards
• •Ability to wear and use Personal Protective Equipment (PPE)
• •Ability to adhere to uniform standards
• •Ability to work Monday through Saturday and Sunday
• •Ability to work long hours and frequent weekend work
• •Ability to travel up to 100% between local stores
• •Ability to act and operate as the Store Manager in the absence of the Store Manager
• •Ability to direct, train, develop, mentor, support, evaluate, and effectively discipline employees
• •Ability to participate in and provide recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees
• •Ability to implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs
• •Ability to manage the workflow, quality of work, and work schedules for all employees
• •Ability to analyze and monitor key performance indicators (KPIs)
• •Ability to develop and implement strategies for customer retention and future business growth
• •Ability to oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs, and expenses
• •Ability to manage payroll, injury, and damage claims
• •Ability to fulfill opening and closing procedures, including nightly deposits, system close-out procedures, responding to alarms and security concerns after hours
• •Ability to analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices
• •Ability to ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws
• •Ability to ensure store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations
• •Ability to stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety
• •Ability to collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more
• •Ability to assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization
• •Ability to ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards
• •Ability to provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications
• •Ability to achieve high call conversion rates
• •Ability to correctly apply sales promotions and discounts
• •Ability to promote financing options
• •Ability to ensure quality repair services
• •Ability to conduct post-service follow-ups
• •Ability to obtain positive customer reviews
• •Ability to effectively resolve customer concerns and complaints promptly
• •Ability to exercise discretion and independent judgment with respect to matters that significantly impact business operations

Desired Qualifications

• •A bachelor's degree in business management or a related field