Automation Software Engineer
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Design, build, and configure automation solutions for clients and internal operations using scripting languages like Python or PowerShell. Test and validate these solutions before production deployment, then monitor systems to investigate issues and resolve incidents promptly by diagnosing root causes rather than applying temporary fixes. Build and extend AI-assisted automations using our platform stack while maintaining documentation, runbooks, and support procedures. Identify automation opportunities across client environments and communicate proactively with technical teams and business stakeholders to flag risks early.
Required Qualifications
- Hands-on experience with at least one scripting or programming language (e.g., PowerShell, Python, C#, JavaScript)
- Demonstrated hands-on experience
- Exposure to connecting systems together — APIs, webhooks, integrations, or data transfers
- Sound troubleshooting instincts: the ability to isolate a problem, form a hypothesis, and test it methodically
- Clear written and verbal communication with both technical and non-technical audiences
- Accountability: you meet commitments, surface risks early, and follow established processes
Desired Qualifications
- Experience with our stack or comparable tools: ConnectWise Manage (PSA), Datto RMM, Pia, Thread, ElectroNeek — or equivalents like Autotask, NinjaOne, Rewst, n8n, or Power Automate
- Experience with AI-assisted or agentic automation tools in a service delivery environment
- Exposure to software engineering practices: version control, code review, testing
- Experience supporting or managing production systems (monitoring, incident response, change management)
- Familiarity with the MSP industry or comparable multi-client service operations
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