Automation Excellence Senior Specialist
On-sitePune, Maharashtra, India
Job Summary
Design, build, and deploy high-quality automation solutions using Python, SQL, and AI frameworks to drive efficiency across GSC operations. Convert business requirements into technical workflows, scripts, and reusable components while implementing API-led and event-driven logic. Develop intelligent document processing workflows and conversational AI agents integrated with enterprise data sources. Perform unit, integration, and system testing, ensuring robust exception handling, logging, and monitoring before production deployment. Evaluate AI model outputs for accuracy and hallucination risks, applying guardrails and validation layers. Collaborate with Product Owners, Business Analysts, and platform teams on sprint planning and demos. Maintain technical documentation, design specs, and SOPs adhering to Maersk security and governance standards. Troubleshoot production incidents, conduct root-cause analysis, and optimize existing solutions for stability. Monitor automation health and fine-tune AI model performance, prompt effectiveness, and knowledge source freshness.
Required Qualifications
- Bachelor's/master's degree in Computer Science, Engineering, IT, or a related field
- 5+ years of experience in automation development
- Strong knowledge of programming languages: Python, .NET, C#, SQL
- Hands-on experience with Generative AI / LLM-based solutions (e.g., Azure OpenAI, Copilot Studio, LangChain, or similar frameworks)
- Experience building RAG (Retrieval-Augmented Generation) pipelines for enterprise Q&A or document intelligence use cases
- Familiarity with Azure AI Document Intelligence, or similar cognitive services for OCR, form processing, and email/document classification
- Understanding of prompt engineering principles and techniques for reliable AI outputs
- Exposure to agentic AI patterns building multi-step AI agents that can reason, plan, and act on enterprise data
- Awareness of responsible AI practices bias, fairness, transparency, and data governance
- Excellent analytical and problem-solving abilities
- Ability to manage multiple projects and prioritize tasks effectively
Desired Qualifications
- Experience with Agile methodologies is a plus
- Customer-focused mindset with a passion for delivering high-quality data solutions
- Curiosity and a growth mindset, eagerness to stay current with rapidly evolving AI/ML technologies and apply them to real-world business problems
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