Automation Engineer with UiPath, Blue Prism, or AI Agent Technologies
HybridHelsinki, Uusimaa, Finland
Job Summary
Maintain customers' robotic environments with a focus on process-level issues by responding to tickets in the ticketing system and ensuring smooth operation of customer processes. Collaborate with other teams and departments while participating in internal initiatives to ensure compliance with operational procedures, SLAs, and security requirements. This role requires a troubleshooting mindset and experience with UiPath, Blue Prism, or AI Agent technologies, alongside a background in customer-facing support. Candidates must communicate verbally and in writing in both Finnish and English. Interviews begin immediately upon candidate identification, with the posting closing earlier if potential candidates are identified.
Required Qualifications
- Experience with at least one of the following areas (UiPath, Blue Prism, AI Agents)
- Experience in a customer facing role
- Previous experience in customer service or a similar support role
- Proactive approach to problem-solving
- Passion for automation
- Strong troubleshooting mindset
- Previous experience in customer service or a similar support role
- Proactive approach to problem-solving
- Experience in a customer facing role, ideally with big corporate environments with multiple stakeholders
- Worked in an intercultural environment
- Good understanding that the communication is more than just sending a quick message
- Passion for continuous improvement
- Confidence communicating verbally and in writing in both Finnish and English
Desired Qualifications
- Additional experience in automation
- Other RPA technologies
- AI-related solutions
- Big corporate environments with multiple stakeholders
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