Auto Service Advisor
On-siteOwatonna, Minnesota, United States
Job Summary
Answer phones promptly, make overhead PA announcements for service specials, and schedule service appointments for customers. Establish knowledge of Fleet Farm's tire, parts, and accessories lines while promoting products that meet customer needs. Develop service estimates by costing materials, supplies, and labor, then calculate customer payments. Occasionally perform basic maintenance duties like changing oil, checking fluids, and installing batteries. Assist customers with all questions and handle issues to ensure superior service and high-quality completions. Prepare for events and promotions while promoting the customer loyalty program and credit card initiatives. Work a flexible schedule including days, nights, weekends, and holidays.
Required Qualifications
- Ability to work a flexible schedule, including days, nights, weekends, and holidays
- Ability to lift up to 50 lbs
- 16 years of age with a valid driver's license
- Previous experience in a customer-focused role
Desired Qualifications
- High School Diploma or GED
- Previous experience in an auto service/mechanical setting
- Demonstrated ability to learn basic mechanical tasks
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