Auto Retention Associate
$41,600–$45,000 year
On-sitePrince George, British Columbia, Canada
Job Summary
Advise clients on automobile insurance protection by building relationships and offering tailored solutions over the phone. Manage inbound and outbound call volume to service renewals, new plates, transfers, cancellations, and debt payments while focusing on call-to-sale conversion. Creatively offer diverse ICBC and private insurance products to upsell and cross-sell from other departments, consistently meeting sales targets and telephone metrics. Document all client conversations to minimize errors and process payments in accordance with company policy using ICBC Policy Centre, BMS EPIC, and other software solutions. Complete administrative duties such as preparing and filing documents.
Required Qualifications
- Minimum one year of auto insurance experience
- Strong conversation skills
- Detail oriented
- Computer systems proficiency
- High school education or equivalent
- Level 1 Insurance License
- Customer service and or call center experience
- 1-2 years of relevant experience
- No Travel Required
Desired Qualifications
- A day in the life - Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience
- Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more
- Creatively offer a diverse selection of ICBC and private insurance products over the phone
- Document all client conversations to minimize errors and future issues
- Place outbound calls to enhance retention, focus on call to sale conversion
- Manage inbound call volume through servicing calls in an efficient manner
- Upsell and cross-sell other insurance products from our other departments
- Consistently meet sales targets and telephone metrics
- Receiving and processing payments in accordance with company policy
- Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions
- Administrative duties, such as preparing documents, filing
- Do you enjoy making friends?
- We love making friends
- Join our team of amazing people who all get along and thrive together
- We work hard and play hard
- Room to grow within the organization
- Lots of company perks, benefits, RRSP matching and great compensation
- Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction
- By joining HUB, you will become part of a rapidly growing company that offers significant opportunities for advancement
- At HUB, we value education and continuous learning
- We will assist you along your career development path
- We provide HUB Ready training for new employees
- Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
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