Auto Retention Associate
$41,600–$45,000 year
On-siteAbbotsford, British Columbia, Canada
Abbotsford, British Columbia, CanadaOn-siteFull Time$41,600–$45,000 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Conduct outbound and inbound telephone calls to advise clients on automobile insurance protection, handling renewals, new plates, transfers, cancellations, and debt payments. Creatively offer ICBC and private insurance products while managing sales targets and call metrics. Document all client conversations to minimize errors, process payments per policy, and perform administrative duties such as document preparation and filing using ICBC Policy Centre, BMS EPIC, and other software. Achieve performance targets by building relationships and upselling cross-departmental insurance solutions.
Required Qualifications
- Minimum one year of auto insurance experience
- Strong conversation skills
- Detail oriented
- Computer systems proficiency
- High school education or equivalent
- Level 1 Insurance License
- Customer service and or call center experience
- 1-2 years of relevant experience
- No Travel Required
Desired Qualifications
- Auto Retention Associate working in one of our innovative Connect Centers
- Advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance
- Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets
- Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience
- Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more
- Creatively offer a diverse selection of ICBC and private insurance products over the phone
- Document all client conversations to minimize errors and future issues
- Place outbound calls to enhance retention, focus on call to sale conversion
- Manage inbound call volume through servicing calls in an efficient manner
- Upsell and cross-sell other insurance products from our other departments
- Consistently meet sales targets and telephone metrics
- Receiving and processing payments in accordance with company policy
- Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions
- Administrative duties, such as preparing documents, filing
- Variable compensation structure
- Base salary plus commission
- Total compensation earned will vary depending on the successful candidate's book of business at a particular time
- Expected base salary for this position is $41,600.00 to $45,000.00
- Commissions will be paid based on successful sales performance
- Total compensation will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level
- Comprehensive benefit and total compensation packages
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses for some positions
- Staff Holiday Parties
- Paid day off for your birthday
- Paid half a day off for volunteering in your community
- Room to grow within the organization
- Lots of company perks, benefits, RRSP matching and great compensation
- Significant opportunities for advancement
- Diverse, challenging work environment
- Financial security and career satisfaction
- Rapidly growing company
- Diverse, challenging work environment with financial security and career satisfaction
- HUB Ready training for new employees
- Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
- Entrepreneurship: We encourage innovation and educated risk-taking
- Integrity: We do the right thing every time
- Teamwork: We work together to maximize results
- Accountability: We measure and take responsibility for outcomes
- Service: We serve customers, communities and colleagues
- We value education and continuous learning
- Assist you along your career development path
- Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs
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