Auto Repair Shop Manager/Service Writer

Greet customers, listen to vehicle concerns, and create repair orders while explaining services clearly. Provide estimates, secure customer approval, and upsell recommended maintenance to drive sales. Manage daily workflow by scheduling appointments, assigning jobs to technicians, and ordering parts to track inventory. Monitor labor hours, ensure quality control before delivery, and prepare invoices to collect payments. Handle complaints, work with insurance companies, and maintain service records while tracking sales metrics. This role requires strong communication, basic automotive knowledge, and leadership skills within a team focused on customer satisfaction and operational efficiency.