Auto Process Consultant
$90,000–$95,000 year
RemoteUnited States
United StatesRemoteFull Time$90,000–$95,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Implement and sustain a LEAN approach to Volvo Group North America's Express Service model across select US dealerships in the Mid Atlantic, Northeast, or Central regions. Serve as the primary lead implementer and subject matter expert, developing action plans with Service Managers to meet timelines while providing on-site support to dealership management and service teams. Deliver training to staff, assist with equipment and shop layout decisions, and represent the program at OE Regional Meetings. Manage domestic travel up to 75% and work remotely as a full-time exempt role reporting to the Automotive VP of Operations.
Required Qualifications
- High School Diploma/GED
- Minimum 10 years overall experience in 2 or 3 of the following roles: Dealership Technician (with certifications), Training, Fixed Operations Consultant (on behalf of OE or technology partner), Dealership Service Manager/Management Experience (3 to 5 years), Service Advisor
- At least 1-2 years of direct dealership consulting and/or training
- Leadership and management skills, including the ability to lead and motivate dealership personnel without direct authority
- Ability to leverage relationships to identify and sell the business case for change
- High proficiency for analyzing data from dealer financials and operational assessments to establish improvement plans
- Ability to establish and implement effective metrics to keep dealerships focused on the growth and customer satisfaction improvement opportunity and, overall ROI
- Excellent communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels
- Excellent project management skills, with ability to manage milestones and next steps to completion
- Solid understanding of retail dealership industry and changing technology and customer expectations
- Ability to work in a fast-paced and dynamic environment, and to handle multiple tasks and priorities
- Proven effectiveness working independently and as part of a team
- Proficiency with dealer management systems (CDK; Reynolds; etc) and with PC applications in a Windows environment
- Ability to lift 25-50lbs (luggage)
- Domestic travel required, estimated up to 75%
Desired Qualifications
- Dealership Technician (with certifications)
- Training (former Technical Trainer)
- Fixed Operations Consultant (on behalf of OE or technology partner)
- Dealership Service Manager/Management Experience (3 to 5 years)
- Service Advisor
- At least 1-2 years of direct dealership consulting and/or training
- Experience with LEAN Management
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