Auto Loan Rep (Part-Time)

Reach out to customers via outbound calls or respond to inbound calls from potential customers to facilitate vehicle financing through local dealerships. Communicate with dealers and merchants to handle escalated situations, process applications, and close secured titles or auto loans. Identify defects that delay timelines and escalate issues to ensure all pertinent parties are notified and new timelines are mutually agreed upon. Read and understand credit bureau reports while maintaining high-level lending product knowledge and demonstrating strong compliance with federal and state laws. Work closely with Product Support Managers, Verifications, and Underwriting Assist to manage collateral swaps and unwinding of purchase loans.