Auto Damage Trainee (Field)
$6,666,400–$10,474,880 year
On-siteTrenton, New Jersey, United States
Job Summary
Inspect and assess vehicle damage, estimate repair costs, and negotiate equitable settlements for customers in the Trenton, NJ and Philadelphia, PA areas. Consult with involved parties, review insurance contracts, and manage rental cars while resolving customer concerns to ensure positive experiences. Partner with body shops, rental companies, and parts providers to drive satisfaction through meaningful interactions. Requires an active adjuster license, valid driver's license, and availability for evenings, weekends, and holidays. Includes 3 weeks of hands-on training at the Ashburn, VA facility followed by field rotation.
Required Qualifications
- High School Diploma or GED
- Valid driver's license that meets company underwriting guidelines
- Available to work evenings, weekends, and holidays
Desired Qualifications
- Customer-facing experience
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals
- Active Adjusters license
- College degree
- Strong customer service skills
- Interpersonal skills
- Problem-solving skills
- Empathy skills
- Adaptability
- Detail-oriented mindset
- Ability to prioritize and multitask across platforms
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