Auto Collections Specialist II Bilingual English and Spanish Required
On-site · Tampa, Florida, United States
Job Summary
Auto Collections Specialist II in a fast-paced JPMorganChase call center role. Handles high volumes of inbound/outbound calls to provide customer service for financial products, leveraging bilingual English/Spanish communication to interpret needs and deliver solutions. Operates within a well-defined framework, follows regulatory practices, collaborates with teammates to achieve goals, and demonstrates empathy and strong problem-solving in diverse customer interactions. Requires a high school diploma or GED and at least 2 years of experience in phone or face-to-face settings, with strong communication, negotiation, and multitasking abilities. Training and schedule flexibility (including evenings and weekends) are required. Based in Tampa, FL.
Required Qualifications
- High school diploma or GED
- Bilingual in English and Spanish
- Minimum 2 years of experience in phone or face-to-face customer settings
- Ability to handle high volume inbound/outbound calls
- Proficient communication, negotiation, information gathering, and decision-making skills
- Ability to multitask with computer systems
- Empathy, composure, and sound judgment in customer interactions
- Ability to adapt to fast-paced, dynamic environments
- Ability to learn products and systems quickly
- Proficient computer literacy and ability to use technology for problem solving
- Willingness to work atypical hours including evenings and weekends
- Familiarity with regulatory practices and standard procedures
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