Auto Collections Specialist I
On-site · Tampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentInvestment BankingEnterprise
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Enterprise
Industry
Investment Banking
Job Summary
Auto Collections Specialist I at JPMorganChase handles a high volume of inbound/outbound collections calls for various financial products, delivering exceptional customer service in a fast-paced call-center environment. The role involves interpreting customer needs, providing empathetic and effective solutions, navigating multiple computer systems, working independently and as part of a team, and following established procedures while escalating non-standard issues to a supervisor.
Required Qualifications
- High school diploma or GED required
- 1 year of experience in phone or face-to-face customer interactions
- Ability to multitask with computer systems and work accurately
- Strong communication, negotiation, information gathering, and decision-making skills
- Ability to empathize, remain calm, and exercise sound judgment in customer interactions
- Adaptability to fast-paced, dynamic, results-driven environments
- Willingness to learn products and systems quickly
- Proficient computer literacy, experience using technology to solve problems and communicate professionally
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