Auto Claims Adjuster

Investigate reports of loss by interviewing claimants, witnesses, and other involved parties, gathering evidence, police reports, photographs, and repair estimates. Engage and manage external vendors as needed in the investigation and evaluation of reports of loss. Determine liability by analyzing the facts of each case, including a review of applicable laws and regulations. Ensure timely vehicle inspections to assess the extent of damage and determine the cost of repairs, working with independent adjusters, vendors, and body shops as needed. Manage financial transactions associated with commercial auto claims, including reserves, payments, and recoveries, as well as negotiating settlements and ensuring fair compensation for loss. Apply the terms and conditions of the appropriate coverage forms to the facts of loss as reported or developed during investigations. Consistently and frequently communicate with vehicle owners regarding the status of their claim, providing updates, answering questions, and ensuring a positive customer experience. Accurately and thoroughly document the claim with all pertinent activity and rationale for decisions made and actions taken, and prepare detailed reports documenting findings, decisions, and justification for settlements reached. Participate in seminars and other training to maintain required licenses and for knowledge and skill development.