Audio Visual, Lead
$88,920–$88,920 year
On-siteNew York, United States
New York, United StatesOn-siteFull Time$88,920–$88,920 yearSenior LevelTECHLarge
Full TimeSenior LevelLargeTECH
Job Summary
Operate, maintain, and troubleshoot enterprise AV systems across conference rooms, executive spaces, and live events. Conduct daily morning inspections, perform pre-meeting checks for high-profile presentations, and coordinate third-party vendor support. Lead daily AV operations, delegate assignments, and mentor team members while documenting incidents in ServiceNow. Partner with executives, finance, marketing, and IT to anticipate support needs and resolve complex signal flow issues. Work extended hours, evenings, and weekends as required for executive meetings and special events.
Required Qualifications
- Minimum 5+ years of enterprise Audio Visual support experience
- Previous experience leading or mentoring an AV support team
- Strong knowledge of Crestron
- Strong knowledge of Poly
- Strong knowledge of Cisco collaboration solutions
- Strong knowledge of AV signal flow
- Strong knowledge of Digital audio and video technologies
- Experience supporting Zoom
- Experience supporting Microsoft Teams
- Experience supporting Cisco Webex
- Experience supporting BlueJeans
- Experience supporting executive meetings and live event production
- Experience using ServiceNow or similar IT ticketing platforms
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Outstanding customer service and relationship-building abilities
- Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events
- Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts
- Visual ability to distinguish colors, indicators, wiring, and display components
- Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support
Desired Qualifications
- Certified Technology Specialist (CTS) certification
- Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications
- Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters
- Familiarity with ITIL service management practices
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