AU RTO Student Administration Officer (WFH) | ZR_1303_JOB
RemoteAustralia
Job Summary
Process student enrollments, admissions, and onboarding activities while maintaining accurate records in Student Management Systems and Learning Management Systems. Verify eligibility requirements including USI, AVETMISS, funding, and VET Student Loan criteria, then manage requests for deferrals, extensions, withdrawals, and study load changes. Monitor student progression, record outcomes, and issue Statements of Attainment and Qualifications in compliance with ASQA regulations. Administer fee payments, subsidies, and loan programs while responding to enquiries via phone, email, and online platforms. Support apprenticeship and traineeship administration where applicable.
Required Qualifications
- Minimum of 2 years' experience in student administration or a similar administrative role
- Hands-on experience using aXcelerate Student Management System (essential)
- Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS)
- Experience processing student enrollments and admissions
- Knowledge of Australian RTO student administration processes
- Experience maintaining compliant student records and documentation
- Experience supporting students onboarding and course administration
- Proficiency in Microsoft Office
- Strong written and verbal communication skills
- Excellent organizational skills and high attention to detail
- Strong customer service skills with confidence communicating via phone, email, and online platforms
Desired Qualifications
- Experience with AVETMISS reporting
- Experience with USI verification
- Knowledge of VET Student Loans (VSL)
- Experience administering funding eligibility
- Experience supporting apprenticeship and traineeship administration
- Knowledge of ASQA compliance requirements
- Experience managing student progression
- Experience processing Statements of Attainment and Qualifications
- Experience managing shared inboxes or helpdesk functions
- Experience working within an Australian Registered Training Organization (RTO)
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