AU Mortgage Broker Support Specialist | AU | WFH
On-siteCaniogan, National Capital Region, Republic of the Philippines
Job Summary
Respond to inbound broker and referral partner inquiries while providing preliminary loan guidance and product information. Collect initial client and application documentation, assess inquiry completeness before escalation to the local lending team, and coordinate with brokers and internal stakeholders throughout the application process. Maintain accurate CRM records, support conversion of inquiries into formal loan applications, and assist in managing turnaround times and application pipelines. Communicate clearly and professionally with brokers and business partners, escalating complex scenarios to senior lending staff when required. This role is ideal for someone with strong knowledge of Australian lending processes and the ability to thrive in a fast-paced, detail-oriented environment.
Required Qualifications
- Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
- Strong understanding of Australian lending products and processes
- Experience dealing with brokers, lenders, or referral channels
- Excellent verbal and written communication skills
- Ability to explain lending concepts clearly and professionally
- Strong attention to detail and organizational skills
- Ability to multitask and work under pressure
- High level of professionalism and stakeholder management
Desired Qualifications
- Non-bank lending experience
- Experience in broker support or lending coordination
- Exposure to CRM and lending management systems
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