Attribution Specialist - HMS
On-siteRoanoke Rapids, North Carolina, United States
Job Summary
Conduct outbound calls to patients attributed to RHG under value-based contracts who are not currently engaged in care, using motivational interviewing to build trust and schedule appointments. Review patient charts to identify open care gaps such as overdue screenings and chronic disease follow-ups, then educate patients on preventive measures and coordinate necessary services. Manage attribution lists from Medicaid, Medicare, and commercial plans while accurately documenting all interactions in the electronic health record. Attend internal and external value-based care meetings to collaborate with care coordinators and providers on closing care gaps and improving workflows.
Required Qualifications
- High School Diploma or equivalent
- In-person, office-based
- May involve occasional travel to RHG sites or community-based events
Desired Qualifications
- Previous experience in healthcare outreach, case management, care coordination, or patient engagement
- Familiarity with FQHC operations and populations
- Proficiency in electronic health records (EHR) and Microsoft Office Suite
- Bilingual (English/Spanish or other prevalent languages in the service area)
- Excellent verbal communication and active listening skills
- Demonstrated ability to connect with patients from diverse cultural and socioeconomic backgrounds
- Motivational interviewing or patient coaching experience
- Knowledge of common preventive health measures and chronic disease management
- Detail-oriented with strong organizational and documentation skills
- Able to work independently while also collaborating in a team environment
- Committed to RHG's mission, vision, and service to underserved communities
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